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Home ::  Shipping & Returns Shipping & Returns Shipping We take pride in all of our shipments. Each order is hand packaged by our shipping department with the utmost care. We use a variety of packaging products such as bubble wrap, peanuts, foam-in-place, and double walled boxes. We use higher grade packaging materials to ensure that your purchase arrives safely. Returns 1. If you wish to cancel your order: you can notify us by email to before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. 2. Return availability is decided on a case by case basis, within 14 days of receipt, with the exception of warrantied items. Return shipping charges are the responcibility of the customer unless otherwise communicated. 3. Upon receipt and inspection of the item, we will issue a refund or credit. 4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - in the event that the product has been used. to any products that we have made or customised specifically for you The provisions of this clause 4 do not affect your statutory rights.